My fiancee bought me an engagement ring. Unfortunately, it wasnt ready in time for our trip where he planned on proposing. So he purchased a “temp” ring in the mean time until the real ring was ready. The store said that my finger was small so they have to make the ring from scratch and should be ready in 4 weeks… 6 weeks the latest. When we came back from our trip I was excited to get the real ring so my fiancee and I called the store to check up on the 4th week. They said it wasnt ready. We called the 5th week, again they said it has not yet arrived and that the manager will give us a call the following day to see status of the ring. We did not receive a call. The 6th week we called again, the person who picked up said the ring still hasnt arrived and that the manager will call us. Again, the manager never called us, instead the person on the phone said that it shows on the computer that the ring would arrive the following week, the 7th week. Getting impatient, worried and upset I told my fiancee that I had a bad feeling about this. The day the ring was supposed to arrive, I was waiting for the call from the manager to tell me to pick it up. Again, no call. I decided to call the store myself to complain. My fiancee gets a call from the manager saying that he still has not recieved the ring and that he has no idea why the supplier overseas still hasnt sent it. He then continues to say that the supplier has not returned their calls or email regarding the manner. Furious, I told him he needs to gave me ring asap because I had an engagement party in 3 weeks and that should give them enough time to figure something out because I have been waiting for 7 weeks already. He apologized and said that he was going to get an in-house jeweller make the ring because he was still unable to contact the supplier. He said that he could give me the ring in 3 weeks just in time for my engagement party. I called on the 9th week to follow up, he said he was going to look into it. Two days before I was supposed to pick up the ring he calls me and tells me that the ring is STILL NOT READY!! He said their in-house jeweller couldnt make the ring so now I have to wait a few more weeks until their supplier sends them the ring!!! OMG!! The same supplier that was supposed to have the ring ready 5 weeks ago! I was so angry and so disappointed with the quality of their work, customer service, their lies, their excuses and they still wouldnt do anything to compensate me for the time I waited! I started crying because I was so angry that I called the head office. Head office never called me back after I left a msg twice regarding this complaint! Until now… its been the 10th week and I still dont have my engagement ring! I had to go through with my engagement party without the ring I was supposed to have! Embarrassed, I had to tell all my 150 guests the story about European Jewellers/Marex and how much they screwed me over!!! I dont believe anything they say, anything they promise and I dont even want the ring anymore because they have completely angered me. I just want my money back and get the ring somewhere else. Unfortunately, they said no REFUND!!! After 10 weeks I still have to wait for my engagement ring which was supposed to be ready 6 weeks ago!! I am i furious with this company! They are the WORST company/jeweller I have ever encountered. They are NOT TO BE TRUSTED! I will have to tell everyone I know about this and I think that everyone should spread the word that this company should not be worth buying from! There are so many complaints against them, they should just SHUT DOWN!
This complaint and/or review was posted on Beware.org on 11:27 am, April 08, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/marex-jewellery/.
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