Khidmah is a bunch on unqualified, not very bright people who have no clue what they are doing. Reception staff is plain stupid. Being a tenant with Khidmah is a hassle from the very first to the last date of rent. Everything they do from payments and charges to using a trolley makes your life miserable and frustrating. To use a trolley for bags, being a tenant, you need to give your emirates id, phone number, flat number and possibly eye scans. Just to use a trolley to bring groceries upstairs !!! No procedures are written, new rules appear daily, new things you have to do as a tenant and never from Khidmah side. If you can, never ever deal with them. Run away and find any other rent but Khidmah.