This company had a signed commitment in 1998 from my ex wife. Since that time they have continued to charge us for their products even though I never re-signed. When I called them they said its an automatic renewal if you don’t contact them. How can they do this? Is there a law suit against them on this? On a union gas bill the charge is about 20 cents a cubic metre – they are charging 33 cents. When I questioned them on it Mal – who works there – offered a 18 cent lock in for one year. The contract clearly says its a 5 year program signed by my ex in 1998 who has moved out and is NOT an owner many years ago. As for renewal I never signed anything with them – they just renewed it when I didn’t respond to their junk mail. Can anything be done about this?
This complaint and/or review was posted on Beware.org on 19:13 pm, March 02, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/just-energy-12/.
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