Joss & Main
I will NEVER order anything again from Joss & Main or Wayfair as they are one in the same in the shipping category. I ordered a bathroom vanity and had to pay $150, which I thought was a lot, but the price of the vanity was good, so I was willing to pay a little extra for the shipping. The original shipping date was 3-4 weeks after it was ordered, which I was OK with. Once the vanity arrived at the shipping distribution center, it took at least another week for me to receive a call to set up a delivery. The vanity was for my summer home, which was not where i originally had it sent to go, so I called the shipping company to see how difficult it would be to change the address, and they said, no problem, we deliver there as well and we can fit you in next week. So, they penciled me in and told me to contact Joss and Main with the changes, which I did. So, the night before I was expecting the delivery, I waited for the call with the time frame for the delivery. No call occurred. Our plumber was going to make the 1 1/2 hour drive to our summer place to receive the vanity and install it, and I wasn”t sure if it was actually going to happen. I called Joss & Main that night, and they said that it was in the system to arrive that day between 7 am and 5 pm, so I told the plumber to go ahead and plan on it. The next morning, I contacted the shipping company to get the time frame, and they said, “Oh, Joss & Main called us and they”re planning to collect the vanity and take it to another shipping company!” I couldn”t believe what I was hearing. Here I had our plumber drive 1 1/2 hours to our house, and Joss & Main doesn”t even inform us that the item is being collected and sent to a different freight company!!! What type of company can stay in business like this? Do they just expect people to hang around, miss work, etc. to receive items that will never arrive? After an hour on the phone with incompetent customer service reps and their so-called supervisors, I couldn”t take it anymore! The supervisor took no responsibility for their mistakes and tried to make me feel like it was my fault. Now that my blood pressure was sky high, I had to tell the plumber to go home and apologize profusely. After getting off the phone with my husband, he said, “go pick up the damn vanity at the distribution place (which was only a 1/2 hour from our house) and we”ll bring it to the house ourselves. So, that”s what I did. And, when I was there, the freight guys told me that they had been delivering for Joss & Main and Wayfair for the past three months, and it has been nothing but problems – they don”t know what they”re doing!!! So, lesson learned, I will never order anything from this company again!!! It”s too bad, because I really liked some of their product lines. Needless to say, I told them I would not pay for the $150 in shipping because I had to pick it up myself and we”re going to have to lug a 200 lb vanity upstairs – they did agree to credit me for this. Now, I just hope once I open the box, it”s all in one piece!