Jetstar Airways

Phone: 131 538

(1.67)
Comments Rating 1.67 (3 reviews)

Jetstar Airways Review

Jetstar Airways

I wanna voice out on this very recent incident which i think is totally unagreeable as a comsumer. I had just book 3 seats to vietnam HCM city. One of my friend back out as he had a appointment to attend. So we decided to change to another fri. -Making the whole scenario short. First time i call the airline, it told me a name change would cost me $50. Which is half of my ticket price(for a name change). i find it expensive but since we had to get the name change done, my fri agreed! Second time i call up the airline, the female operator told me I would be charge additionally $140 dollars instead of the first operatoe who told me $50. We had a small arguement over there! I told her why not u ask ur higher authority to ans this call. She replied there no higher authority around as it after office hours. Fine! Tell ur higher authority to give me a call tomorrow. Here what she replied, your ticket was bought on a special promo price, our higher authority will not give you a call.I am wondering so this is what we get for flying on budget airlines where they spend millions each year on advertising their airfares and services.( serve me right for flying budget- JETSTAR). The third time i call, this kind lady operator did excellent- she told me here the breakdown, -SOP(standard operation procedure)$40 for name change/$50 for change(some admin charge) plus rebook on the airticket, whichever price that is shown on the current air price $150. Total add up to $240. As a comsuer i am paying $300/3pax(promo rate).So per pax at the promo price is $100(right)? Now i need to pay additional $140 for a name change. A NAME CHANGE will cost the ticket price from a promo price $100 to $240. which as a comsumer i find it totally ridiculous. It totally HIDDEN cost. -JETSAR operator REALLY has good/excellence customer service SOP.(make me wanna slam my head on the wall) I wanna let this known to other comsumer who want to fly JETSTAR to think twice. Once you book your tickets, dont make any changes or u gona be paying commercial price on a budget flight. *Last very important! There is no customer feedback e-mail you can write to. If you wanna do some feedbacks? do the traditional way, use a pen and write in. I do wonder in this modern days a carrier airline got no email for feedback. How good and fast their service will be. -I only wanna voice out my discontent and let this matter be known. I can be assure this is my first time flying JETSTAR and my LAST. Hopefully my experience can provide some infomations to others.

21 Comments

  1. Federico Maler May 25, 2020
  2. Eli Yeley May 25, 2020
  3. Caprice Prestidge May 25, 2020
  4. Reina Chubbs May 25, 2020
  5. Noelia Tarkington May 25, 2020
  6. Vincenza Rudder May 25, 2020
  7. Francie Cloughly May 25, 2020
  8. Shauna Collard May 25, 2020
  9. Beata Bourg May 25, 2020
  10. Stephen Petty May 25, 2020
  11. Cleora Juel May 25, 2020
  12. Mai Claybrooks May 25, 2020
  13. Britt Kinkella May 25, 2020
  14. Kris Honie May 25, 2020
  15. Jenee Philabaum May 25, 2020
  16. Toshia Kuzel May 25, 2020
  17. Joe Desjardins May 25, 2020
  18. Genia Fagundes May 25, 2020
  19. Lisette Bergreen May 25, 2020
  20. Max Broyles May 25, 2020
  21. Cindie Zubek May 25, 2020

Rate and Write a Review on Jetstar Airways

Sending