Hii I booked a jet airways return ticket for my wife and infant of 1.5 years through a travel agency in brampton from toronto to mumbai in 2008 which is valid for one year. At the time of booking i was told that this is the only air lines which accepts the infant under two years for initial trip and who will become over 2 years in return. I can postpone the ticket once for free and after that i have to pay $100 per adult and $10 per child for each postponing or preponing.I postponed it once for free and while doing for second time they did for my wife at the cost of $100 and now they demand extra child fare amount for the kid who turn over 2 years as they do not allow him as infant. Now i talked to the agent of travel agency and she took almost a week and everytime assured that %99 i dont need to pay any child fare and today i came to know from the owner of the agency that the Govt. has changed the rules and a child can not brought on infant ticket, and when i asked about any of my mistake he says that he did talked to the airlines and i dont have any option except to pay for the child.See how these airlines play with the customers, if the rule was not there when i booked the ticket how i was responsible for extra payment i dont understand and the agency told me that airlines wanted to make money so that they wont give a free seat.Why they did not told me about the reissue of ticket when i postponed for the first time? the agency says that they made a mistake. The airways says that they already send a circular about this to all travel agencies and the agency says they did not received this circular before they book my ticket. and this issue they resolved with airways.In all this what is my fault and why should i pay extra fare for my child.Let me see if anything comes up and the issue gets resolved.
This complaint and/or review was posted on Beware.org on 00:36 am, April 25, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/jet-airways-ticket-through-travel-agency/.
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