I booked a trip with itravel2000’s “Price Protection Guarantee”. Then a few days later the trip went down by $170 per person. When I called itravel2000 for my refund I was told that I did not quatlify for it because the hotel was booked, even though they had advertised it. In the guarantee clause it states same room type, same meal plan, same flight, same hotel, same date; no where does it say subject to availability. I tried to get the logic behind the availibility because why do I care if there is availability, I already have a room. They make it impossible to receive complaints, they don’t publish thier email addresses – only one for customer service for people who have already done their trip. I mailed a letter and emailed the customer service twice and have never received a response. I will never book through itravel2000 again. And I travel a lot!!
This complaint and/or review was posted on Beware.org on 07:28 am, March 16, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/itravel2000-11/.
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