ION Orchard

Phone: +65 62 388 228

(1.33)
Comments Rating 1.33 (3 reviews)

ION Orchard Review

ION Orchard

I was going to town to purchase Capitalmall vouchers at the popular mall in Singapore, Ion Orchard. These were for corporate clients. When I reached the mall, I was told that vouchers on ALL denominations were sold out till 2nd week of December (mind you, this is last week of October). Now Capitaland owns a plethora of malls in Singapore and to sell out vouchers for “festive season” for more than a month means they did not do a good job anticipating outage = poor distribution and allocation of vouchers. Why did the concierge boy Jia Hao give me a generic customer email for am explanation? I need the vouchers for clients and when I ask for an official letter to explain to my clients about the absurd delay he told me to TAKE A PHOTO of the pathetic counter sign! These Capitaland vouchers are used for our CRM program. My finance department said they are waiting 3 weeks for the vouchers but there”s a redemption cycle dateline for me to get back to clients!!! Follow-up on the mall”s service was slow and I had to personally ASK for it. When I received my first response from them, not a single apology was mentioned! So much for Customer Care in Singapore”s “best” mall according to #YourSingapore. What a disgrace that the tourists are recommended to come to this mall.

3 Comments

  1. Megan Nieto May 25, 2020
  2. Desirae Klotzbach May 25, 2020
  3. Fernande Slaughenhoupt May 25, 2020

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