Both my wife and I signed up with the same fitness instructor and were clearly told we can put our membership on hold for the summer without any associated fees. This sounded very appealing to us since we don’t use the gym in the summer so we joined. Now, after putting a membership on hold for the summer we’re still getting charged. After talking to Goodlife Niagara Falls, we found out the employee who signed us up was no longer with the company and it was irrelevant what he told us when he signed us up. The manager (Ruth) was completely indifferent to our complaint and said there is nothing they could do.Having been to a number of different gyms, I found Goodlife in Niagara Falls the worst expereince in terms of customer service. I would not recommend this gym unless they really improve their customer service.
This complaint and/or review was posted on Beware.org on 02:25 am, March 30, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/goodlife-fitness-niagara-falls/.
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