Gold's Gym

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Gold's Gym | Wrongfully sent to collection agency

My girl friend and I had signed up with Gold’s Gym. This was at the then new downtown location known as Eau Claire. We later did a membership transfer to another Gold’s Gym location. Our memberships were always paid by visa and never late. After approximately half a year of doing the membership transfer to the more convenient location we got a notice for collection from a collection agency. This was for the amount of $2 dollars. We didn’t get a call or a notice prior to the collection agency’s letter. The letter stated that if the $2 dollars wasn’t paid within 10 days that it may affect our credit. We immediately tried calling Gold’s Gym to resolve the issue. We were told by one associate that it was probably a “bad transfer”, and that we should contact Gold’s Gym’s Northland office. Apparently this was the head office for all of the Gold’s Gyms in Calgary. We then tried to contact the accounts person at that location. It would seem that this person was unavailable at all the times that we would called or with another client. She doesn’t take messages or emails. The receptionist there also gave one excuse of, “she is training another employee so she may not get back to you right away.” The receptionist even told us to just pay the $2 dollars. We didn’t think this was fair because we didn’t do anything wrong. Time was of the essence for us as we did not want our credit effected. We also tried emailing and calling the other Gold’s Gym locations. To date there has not been any return calls or emails. This person was supposedly the one person who could resolve our issue. Buying a home was the next thing on our minds so I hope you can see where I’m going with this. Credit does impact us and this is why we’re so fustrated with the inner management of Gold’s Gym. I hope this doesn’t happen to anyone else and I’ll keep posting to see how this fans out. Let’s hope this hasn’t happened to you too!

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