Like many other people posting complaints here, my son has been unable to access one of his webkinz rooms. He has several and all seem to work except this one. We simply cannot access this room. The computer freezes each time we try. We have to log out and back in to play. I’ve contacted customer service three times over 3 weeks. I’ve received automated replies each time but that’s it. Nothing specific. Remember that if you’ve tried to contact the company repeatedly, you can file a complaint with the Better Business Bureau and your state’s Attorney General office. Maybe then Ganz will listen to all of us. It really is unacceptable. If I don’t hear back by the end of this week (1/13/08) I will file complaints with the BBB and the Washington State Attorney General. Good Luck and don’t give up!