I recently purchased a hotel, air, and car rental from Expedia, I made a mistake on the return date which was my error (which was not seen until arriving at the airport for my return from Las Vegas) somehow I had a return date of March 27 instead of the intended Feb 27 Upon arriving at the WestJet counter for check in this was brought to my attention I asked to have it changed and the agent even admitted that it was a common mistake…however due to the fact I had purchased the ticket from Expedia the change could only be made by them, there where 4 seats still available so the agent kindly reserved two seats …then after 45 minutes on the line with Expedia was told they could not make a change in under 6 hours and that there where no seats available on subsequent flights for several days…I was forced to purchase the tickets directly from WestJet as I was due back to work on the Monday. On the 28th of Feb I phoned Expedia got an agent on the line finally, who gave me a cancellation confirmation number a amount of$774.23 refund less cancellation fees etc. and while it was quite a bit short of what the WestJet tickets cost I figured it was my error and live and learn and be more careful next time…March 8 I got a call from and agent who said there was not going to be a refund as it had been denied by the refund department, I pointed out the other agents committment and was told she should not have done that…on the 9th I called again and got to speak with a well spoken (english) agent who listened to my situation said all I had said was on the previous record and after quite along wait on the telephone said she and her supervisor would review it and get back to me…March 13 still no reponse!!! Called again explained my story again…supervisor not available but will look into it? THIS COMPANY IS A JOKE…CUSTOMER SERVICE IS NON EXISTENT…FRUSTRATED
This complaint and/or review was posted on Beware.org on 06:19 am, March 28, 2019 (CST) and is a permanent record located at: https://www.beware.org/review/expedia-ca-16/.
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