Expedia

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Expedia Review

Beware of Expedia

I want to file a complaint against Expedia. I booked a round trip from Detroit, MI (DTW) to Cairo, Egypt (CAI) and I was supposed to fly back to Detroit today Aug 27th, but I faced a big issue when I arrived at the airport. When I reached the counter to check in, the agent informed me that I am not allowed to have a transit in Canada as an Egyptian citizen and that I am not eligible for an e-Visa. When I explained to him that neither did the airline nor Expedia inform me and I have NOT gotten any error message or been notified at all. He told me that I would have to talk to expedia customer service. I had to make an international call that lasted for 2 hours, but the agent was not being helpful! I asked her to change the route of my flight so that I do not have a transit in Canada or if she could reserve the next available flight. She put me on hold for so long and as the time was passing I was trying to get the issue resolved with the airline office at the airport and trying to explain to them that it was not my fault not being notified about this and that I should get a compensation. The agent hung up! and I had to call back to speak with another agent who told me, after checking, that I would only get a refund for the amount of taxes ($234), which is totally UNFAIR. I ended up in a situation where I had to leave the airport, book a new expensive ticket from another agency for $1, 619 on September 3rd (7days later), which has messed up my whole work and study schedule!!, missed my flight, and not getting any compensation or a refund! The first day of classes is September 4th and I should arrive the night before, which is definitely inconvenient for an international student! I am filing this complaint and I am requesting a full refund or at least 50% of the ticket value for the inconvenience, poor customer service, and not flying on time! Below are the flight info and attached is the printed ticket from Expedia website. Name: Mohamed Tarek Abdelhakam Hamed Elaswad Passport: Egypt Ticket# [protected] itinerary# [protected] airline: Turkish Airlines

21 Comments

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