I went to your branch last January 31, 2020 to send money to my cousin in Manila, Philippines. Then the following day, 1 February 2020, I received a call from him saying that there is a wrong spelling of his second name. Between 10am and 11am, I went to the branch to correct the spelling. It was the guest relation person who assist me. I saw in my two eyes how he correct and asked me to spell it to him before sending the email. He said it will take an hour with the same MCTN to take effect. February 2, 2020, I received again a call from my cousin stating that the money is no longer under his name. I was amazed, how come that the name was changed. On the same day I went again to verify to the branch to double check the error and they fixed it by sending email and the guest relation officer advised me before I left the branch I have to talk to the Branch Manager which I did and he advise me to follow on this number [protected]. I was wondering that how come the name of the receiver was changed to the name which I dont about the person. I hope the bank will conduct an extensive investigation of this incident. Its really inconvenience on my part. Thank you.