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Emirates | Being Unhelpful

I arrived in Dubai on EK242 on April.21 around 6:30pm. I was going through customs when I realized I left my Iphone in my seat pocket. I tried to go back to the plane to retrieve it and wasnt allowed. I then asked customer service to call the plane and ask to check my seat which was 47K, they told me I had to call Lost and Found. I called lost and found every hour that day and got nothing. I was given a email and have no response as of yet. I called lost and found again on April 22 and they told me they havent gotten it yet. I am very fustrated at this point. That iphone has alot of important information and has started my holiday off at a bad start. What else can I do? Should I call Canada Emirates?

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