Darwin International Airport
On July 17th, 2016, I was first in line to check in with my e-tiket, EJTHJK, for flight QZ541, Class1 at Darwin Airport, Australia at 5pm. My names as written in the ticket was Mr. Howie Timothy James, number [protected]. The check in staff member rejected my ticket as they stated my name is actually Timothy James Howie. I was then forced to purchase another ticket on the spot as I was trying to fly from Darwin, Australia to Denpasar Bali. I was returning to work in Surabaya, Indonesia. The second ticket for QZ541 seat 14D, WLJ69X cost over $300.00AUD. I paid that using credit card. The first ticket was purchased by cash in Surabaya. I believe Air Asia is being just trite and totally not service oriented at all. I have tried writing to them using an on-line complaints form but the form is being rejected even though complete. I am hoping for a refund.