Once I bought some items from www.cuddledown.com website and was pretty satisfied with my order and with customer service. Delivery was very quick, quality was nice. About one month later I noticed a charge of $15 and had no idea who charged me and why. After a small research I finally found out that it was CuddleDown company. When I contacted them they said that they applied some kind of VIP membership on my account. I asked them to cancel it but received no reply. Next month they charged me again.