I got up one morning to find that my cable receiver did not work I purchased the receiver from Cogeco Cable About 6 years ago. I figured it was passed it time my self. I called the company and they told me that it would not receive there single, And need to be replaced. So I must rent a new box from them. The person I spoke to was invasive and had a hard time speaking to me, I Felt like I was being misled. I brushed it off and decided to let it pass. When I went to pick up my new box at the post office, The postal worker said to me they had over 200 to be picked up and it would take a few min’t to find my parcel. well It raised my interest I got home and called the company and the tech told me they were no longer offering service on older receivers well I bought this receiver from them and if there no longer offering services on that receiver I would like it replaced, I asked to speak to a manager he asked me to call back. I called the next day and asked to speak to a manager, And that person told me that there was no truth to what I was told. I repeated my knowledge to them about all the cable receivers at the post office and she changed the topic of conversation to offering me a top of the line receiver that I can record with to replace my reciver. The manager then arrange to send a tec to my home to cheque out the problem . When the tech arrived at my home he come in and reconnected the cable box and then told me he need to go out to his van and send a singel to the box, I watched him( Back Door) he went out to his van and opened the dore stood there used his phone and come back in. ( he did nothing but talk on the phone I went out side and watched him for he was parked around the corner) When he came back in he called the office and asked them to do a large hit for him because he was receiving nothing from his computer. He proceeded to tell me that it was broken and need to be replaced he connected the new box And said he did not under stand why he was even called in. Winking at me on the way out the door (Yea ok). This company is comenseing a hug fraud and If I could receive cable phone and internet from another service provider cogeco cable would be out of my home for ever, but there are no other service providers in my area For cable. Internet and phone there is. But All In one is convent, I belive that some should do somthing about this. I can not even post my name or address for I would have no cable. Singed Wishing to stop a fraud.
This complaint and/or review was posted on Beware.org on 11:57 am, April 11, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/cogeco-cable-cable-box/.
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