I was quoted $150.00 for my iphone so i sent it in and only received a payment of $12.00. I was expecting a slightly lower payment because the back was cracked and there was no boxes to mark that in the description of the phone. Other than that the screen had use but the phone was in overall good shape and worked properly. I emailed them the day i received the payment with no response and called but after 30 minutes on hold i hung up. I do have a life also. Emailed them again the next day, no response. I emailed them a third time and got a response to call them. I called, talked to a representative that said the payment was correct because there was other damage that couldn”t be seen. I said i just wanted my phone back then and she said the three days have passed for me to do this and offered to make my payment $20.00. They should have just went in my pocket and stole $100.00 from me because that”s basically what happened.