I went to a Canadian Tire in Vancouver, the one located on kingsways and across from the blockbuster. I was there to purchase a new door lock for one of our suites downstair. My boyfriend any I have gone to Canadian Tire before and we usually receive bad service, but this was the worst. We walked into the store and spotted an employee. We asked where we could find the door locks and he said he had no idea. Fair enough. We wandered around and were able to find the locks. Looked at a few and found one we liked, but it was behind a lock cabinet. We went to look for someone who would be able to unlock the cabinet and just a few rows down there was someone there. We asked if we could get some help and he said no it wasn’t her department. Okay fair enough. She sent us to someone else, same thing “it wasn’t her department” . she then sent us to someone else, same thing ” it wasn’t their department”. I went to the customer service desk and they paged someone for me and told me to wait there. so we did… no one came. and again we went back and they paged again… no one came. At this point my bf was getting angry. Finally a lady came and said that she was in charge of the people on the floor and that she would be able to help us. Then my bf said to her that she needs to get better staff or train her staff in customer service. He said that this was ridiculous having to wait a good hour to get service. He went on to say that this was stupid and the employees and the company are the worse he has dealt with. The lady got really upset and started yelling back in defense and then… she told us to F*** OFF… wow we were taken back… my bf yelled back and said that she needed to watch what she said… she said ” you know what just F*** OFF”. we walked away and went up to the front to talk to a manager… and guess what we had to wait, she paged twice and no one came. We were angry and we just left it took us almost 2 hours before we could leave the store empty handed. Thanks Canadian Tire thank you for your customer service. I will never shop there again.
This complaint and/or review was posted on Beware.org on 06:30 am, April 11, 2020 (CST) and is a permanent record located at: https://www.beware.org/review/canadian-tire-93/.
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