My domain was stolen and their customer service is all over the place, am having a very hard time. About a year ago I was worried my account had been compromised by some developers that used to have access to it, I wrote them with these concerns and they assured me everything was fine. At that point I was busy with work and did not have time to re-purpose the domain, recently I wanted to bring her back to life and attempted to access by domain via bluehost. I was unable to do so, my account had been stolen and the name had been changed. I am no longer the owner of the account. I have had 2 agents over the phone confirm that they can see a lengthy support history with me. We also found that in the bluehost TOS it states that one must give written consent to transfer ownership of a domain or a court order must be issued (section 4, A). Neither of these happened, but they transferred ownership anyways, breaking their own TOS. The last agent over the phone said that if I sent in my bank statements showing the original hosting charges and a copy of my photo ID via email they would restore the account to me. Then via email they told me I needed to get a court order. WTF? Upon realizing I was being told different things by different people, I called back to get the name of the last person I spoke with. The agent was extremely rude and said that they had no record of me calling. Seriously guys… this is unnerving and you have a very mixed bag of agents and answers.