Lowe's Home Improvement

Phone: 407-977-9599

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Comments Rating 1 (1 reviews)

Lowe's Home Improvement

8-11-17–Kurtis West(Project Specialist) came and measured for fence installation. He measured both fronts, the entire right neighbor fence and behind my wooden swing set. I watched hime measure my existing privacy fence from my upper deck | 9-5-17–I gave Kurtis West my credit card number for fence installation | 9-11-17–$1727.12 was taken out of my checking account for fence installation | 9-25-17–Fence getting installed | 9-26-17-Fence installed completed according to REC Construction. Per drawing Kurtis West gave them. Kurtis West measured everything in front of of and gave REC partial measurements | 9-26-17-I notified Larry(Lowes Store Manager) that my fence install was not completed and I was deceived my Kurtis West. Larry assured me that he would make it right | 9-26-17–I called the contractor,REC Contruction to let them know that my fence installation was not completed. | Per their drawing(I have never seen this drawing) he said the install was completed. His number is 740-644-0261 and he said was going to contact Kurtis West | 9-29-17–I called Larry at Lowes to get the receipt for the profuct I paid for. Offered no remedy | 9-29-17–Kurtis West left message on my cell phone not saying anything about a remedy for my fence install | 10-2-17-I put in dispute with Ohio Atty General Office | 10-11-17–No Communication from Lowes or REC Contruction | 10-12-17-Zack Grose at Lowes Headquarters called me and said he was going to refund my monies | Reason I disputed transaction was because no one was trying to help or remedy my situation. This fence installation has caused stress in my life,that was not needed,Yes I deserve a refund | 10-26-17–Zack Grose calls me back and says I do not deserve a refund

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