I purchased a custom three ring engagement/wedding ring set in platinum (not the easiest metal to work with) in a very specific setup that was a challenge for any jeweler. Honestly, I had hesitation in not being able to walk in and deal face to face. After speaking to Imanuel (sp) via text and over the phone several times I was assured they could handle the task. | He was willing to start work immediately (didn’t even ask for a deposit) and I provided what we wanted. He was VERY easy to work with and was always in contact. He sent us the selection of settings and we were able to customize them to our very specific needs. | After we made the final design changes they worked very quickly to get us the rings and they were perfect – except they were too small – my fault. My bride to be’s fingers change size regularly as she has RA and she couldn’t get the rings on her swollen fingers – something we failed to take into consideration. I called Imanuel to see if he could assist and he gladly said to send them back and he would make each ring a different custom size (we sent an existing ring with each one to provide an exact size template.) My error caused him to have to redo each ring and add platinum to make them perfect – which he did. | He did all this in a VERY quick timeline and without hesitation. He was very easy to work with and our 100%satisfaction was his goal. I have never worked with any jeweler that provides such complete service. This was paramount and my priority but it should also be noted that his pricing is EXTREMELY fair as well – which is a bonus. | I will never buy jewelry anywhere else. They are top of the line and a pleasure to work with on your custom jewelry needs. Recommend without hesitation.