I signed up with this company in December of 2016. Was told how they would improve my score and that they would remove items including credit inquiries. After a couple of weeks I chatted online with them and was told they do not dispute inquiries and I’d have to do that myself. After consideration I called the next day, January 10, 2017 and informed them to cancel our service and advised them ” your company or affiliates are no linger authirizedbto charge my account”. I was assured it was closed. On January 27, 2017 I received 2 charges. Each for $119.95 for a total of $239.90. I emailed them and told them that I had wanted it canceled. I then that day chatted with them online and the lady stated they had no record of me calling. How nice. I explained The situation and she said they would refund $60.00 and. Ithjng more. After much debate I told her I wanted a supervisor to call me and that I was disputing charges as I had copies If my chat sessions with them. I then e mailed the team again and received the same BS answers. I’ve filed a dispute with my bank. I’m takin to social media. I’m doing this complaint and my next stop is with the BBB. It’s amazing they have record of almost everything EXCEPT my cancellation. Seems they do this quite often.