Attempting to do business with Kingston Technology Company, Inc. will likely result in avoidable and preventable aggravation. As a FORMER loyal customer of over 20 years with this company, it seriously disappoints me to report that Kingston has become nothing more than a swindler outfit! | AVOID Kingston! | Here is the disappointing account of events which changed an extremely happy loyal customer of over 20 years to one who will NEVER do business with them again and will do what is possible to prevent others from being defrauded or potentially defrauded by them. | I developed a need for extra RAM for my computers, additional high capacity flash drives and SD cards for my digital camera. At the time I placed the orders I was still a loyal customer of Kingston and I placed two of them. One on Saturday, 13 February 2016 – Order # SH0603666 and one on Monday, 15 February 2016 – Order # SH0603833. Since this was over President’s Day weekend the first business day would be Tuesday, 16 February 2016. Together the orders totalled about $500. | They sent me an eMail acknowledgment for each of the orders immediately upon my placing them. Then I did not hear a word from them. Historically, on the first business day I get another eMail informing me of the shipment. I got nothing. | Tuesday, 16 February 2016 came and went. No word from Kingston. | Wednesday, 17 February 2016 came and went. No word from Kingston. However, my financial institution reflected payment for BOTH orders. Not just holds – PAYMENT. | Thursday, 18 February 2016 came and almost went. In the evening after Kingston’s business hours I attempted to access their shop.kingston.com website; it was unavailable. | On Friday morning, 19 February 2016 I again attempted to access their shop.kingston.com website; again, it was unavailable. So I called their order number 800/435-0057. I got put on eternal hold. After hearing the same recording for about five minutes I hung up. | At around 2:15PM I again contacted my financial institution. There were NO reversals of the charges from Kingston. (This is important for later on.) | At around 2:30PM I again called Kingston and finally got through to a human being – Stephanie. I could barely hear her as she did not speak into the phone. It was then that she told me that the orders were summarily cancelled on Tuesday, 16 February 2016. I asked her first, how could the orders be cancelled when the money had already been taken from my bank account. Second I told her that the orders needed to be uncancelled and sent immediately. And Third, I demanded to know why I was not contacted. I was told that they do not do that. (This is NOT the Kingston I formerly knew which engaged in good customer service and would contact a customer via ALL contact methods.) She put me on eternal hold as she lacked the authority to do anything. After waiting for a long time I hung up. | I called back as my time is valuable – something businesses do not realize about their customers. At about 2:39PM I finally got through again and I demanded to speak to a supervisor. I then spoke to a Christy. She again repeated that they do not contact customers if there is something wrong. (Apparently, it is best to wait for a customer to wonder what is happening and in the process WASTE PRECIOUS TIME to prevent specific needs from being met by some other more customer conscious entity that could and would fulfill the customer’s needs. This is NOT the Kingston I formerly knew which engaged in good customer service.) | Even AFTER I repeated to Christy that the money had already been taken out of my account, she started to tell me that NO financial transactions had been processed and that what I was referencing were holds. I know the difference between a hold and a completed transaction. With a hold the money is STILL in the account it is just inaccessible. With a completed transaction the money is GONE. The money was GONE and in favor of Kingston. Debra then realized that this situation was above her authority level and connected me to her supervisor – Debra.
Kingston Technology Company, Inc.
Phone: 1 (714) 435-2600