Journey Malibu

Phone: 877-673-4225

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Comments Rating 1 (1 reviews)

Journey Malibu

My treatment was paid in full upfront so I could get in the door right away. Journey was going to bill my insurance while I was there and when my treatment was completed. My treatment was in October 2016, to give you an idea of how long Journey has had to rectify this situation. | There were multiple claims submitted, but a majority of claims were not submitted correctly or did contain the required medical records. My insurance company requested medical records on multiple occasions, and Journey has not responded to requests for these documents. 2 of the many claims were billed correctly, and were paid out, but a majority of the claims were denied due to Journey not providing my medical records for the dates of those claims. | I have also been requesting to have my medical records be sent directly to me for months now. I keep being told they will send them out, but they have never been sent out. I have even spoken directly with the owner Chris via email and phone calls, and he also stated they would be sent out on multiple occasions. These conversations have been over the phone, as well as Chris confirmed via email that he would send the medical records out, and still nothing to this day. | As I work in Healthcare Insurance Reimbursement, I have told Journey I will just bill insurance and handle the claims personally, but I am not able to do this as Journey continues to fail to send out my medical records for my treatment after multiple requests from myself and my insurance company. | By not responding to my requests for my medical records, and not sending out my medical documents, Journey is in violation of Health & Safety Code section 123110. By not providing me with my medical records of my treatment, I am not getting reimbursed for thousands of dollars from my health insurance company that I should be getting reimbursed for. | The next step is to file a complaint with the Medical Board. Read the other reports on here as well, as there is definitely some truth them and you should also see some common themes.

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