I paid for and received two confirmation emails from Jayride more than five days in advance of my scheduled 6:30 PM Pickup at the Orlando Florida Airport, Terminal B. The promised shuttle never showed up! During three hours of waiting, I called Jayride’s contracted shuttle company MULTIPLE times and got only their answering machine. I texted the company and got no response. I emailed both Jayride and the contracted shuttle company, and only received an “automatic email” response from Jayride, with a “Support Request Number” and a listing of their Australian Office Hours. NO Customer Service whatsoever! Eventually, as the airport approached closing, I paid someone else nearly twice what I had already paid for transport, to reach my destination several hours late. This is CRIMINAL behavior – BE WARNED! Do NOT book through Jayride! Save your money and avoid frustration – WALK TO YOUR DESTINATION BEFORE USING THIS SERVICE. I am now working with the Patrick Air Force Base Legal Office to place these scam artists on the US Military’s “Off Limits” list.