BUYERS BEWARE! STAY AWAY FROM ITN/INTERNATIONAL TRAVEL NETWORK! | Complete scam of a business! The phone salespeople are high pressure desperate to make a sale and completely dishonest in how they handle you as a potential client. I purchased 3 tickets from LAX-Palermo to take my elderly mother to see her family. I was happy to see that this agency offered direct flights and I could and match my airline choices. This seemed great on the surface! | “York” a seemingly nice Indian accent fellow paints a nice picture of how beautiful your vacation will be and assures you that the tickets you are shopping for are by far the best price available. What he leaves out if the fact that once you are locked in you must purchase immediately or the price will go higher without the opportunity to purchase those same tickets again. | I kindly shared with “York” that I would need to confirm all of my planned purchases with my partner. He then became short, pushy and very insistent that he would hold the line while I did so. I kindly told him I would call back in a matter of 30 minutes and closed the call. In a matter of 10 minutes I received over 10 phone calls from the other competing salespeople who were hounding me to purchase other fares, different routes, and “extra insurance” to cover my ticket purchase. | I finally made my decision and “York” calls me back on the dot in 30 minutes. I shared with York that I received several phone calls from his competing staff, and he laughed and stated “just ignore them” | I was then transferred to an online portal to purchase my tickets. What ITN leaves out is the actual times and “extra charges” on this form. This is where the scam comes into play. After purchasing the tickets, I receive my receipt. The itinerary that I paid for shows different information than I agreed to and sets me up for very difficult airline flight with my 80 year old mother. I call York back and he verbally assures me that the he will fix the issue on the itinerary. This never happens. I call back the next morning to ask to speak with York and of course there is no one by the name of “York” that works for ITN. | I call customer service and am told the tickets are non-refundable and restricted fares that cannot be changed without paying an additional $500 per ticket. I am now upset, mislead and confused on how I let York or any of his team fool or pressure me into buying from this agency. | BUYERS BEWARE! DO NOT USE ITN or ASAP TICKETS!!
International Travel Network