My husband and I have a mortgage through LOAN DEPOT and I understood when we signed our loan papers if there was any damage to our property we would contact our insurance company and go through the process with our insurance company to make the necessary repairs. We never signed any papers stating we would go through a third party to repair our home I cannot believe our mortgage company would use such a incompetent company such as insurance claim check to handle their customers insurance needs . Every time I have called I have spoke to someone different who has told me something different every time. I was told that we would have to send in the adjusters work sheet along with the check and then their long drawed out process before any work could begin when I told them we were not going to do this huge long process of threre’s they told me that our claim was classified wrong and all we would have to do is send in a letter of request for the insurance funds to be released back to us and the adjuster work sheet so that is what we did and the next time I called they said it had been approved so I sent the check as requested overnight by Fedex and paid for that out of my pocket 38.00 . They sent the check back unendorsed to us so I called them yet again and spoke to someone different who told me that the letter of request had been denied mind you after we was told it was approved. I have tried to speak with a manager three different times and no communication as of yet. I told them I was just going to send the check back to the insurance company and said okay they would get confirmation from the insurance company that the claim was canceled so that told me that they don’t care about their customers and the problems they were dealing with .This is sad because I am sure other people are experiencing the same issues that are even worse than mine . I have read over TWO Hundred reviews and all of them are like this one . So SAD !!!!!!