I went in to the Hot Head Burritos on Brown Street near UD to pick up a delivery order for one of the delivery apps. They have a tablet that displays the order as well as shows a picture of the delivery driver. The assistant manager was standing by the cash register and asked if I was there for a pickup. I stated yes, and she (it might have been a he) asked to see my phone, which I had left in the car. I appologized and went to my car and got my smartphone to show her the order. I go back to the cash register, and at this point a few customers had arrived. She didn’t even look at my smart phone screen when I came back in and told me “we havn’t started your order yet”. | Ok? So I decide to sit in the dining room and wait, which gave me a birds eye view of the entire food prep line. I observed some of the most passive aggressive behavior coming from the assistant manager, than I have ever seen from a food service worker. And, I have delivered a lot of food for McDonalds… | She just could not start my order for the life of her, there seemed to be some personal vedetta that she had against me. I patiently waited 20 minutes, for a single burrito bowl to be made. This was after deciding to help abour 8 customers who came in after me first, she washed her hands several times, then decided it was finally my turn when I approached the counter and started to complain. It was hands down the most patheic thing I had ever witnessed. And, I have 10 years experience in food service/customer service. | I actually feel sorry for Hot Heads at the end of the day, because this is probably the only employee they can seem to keep around. Some stressed out person who gives delivery guys a hard time. Sad.
Hot Head Burritos