WORST CUSTOMER SERVICE EVER!!! I needed a replacement inner tube, so I called and talked to Patrick, who told me to bring it down and he’d take care of me. I walked into the shop and handed him my inner tube. He told me the specifics of the valve and handed me a replacement. After getting home, I realized the valve on my new tube was a full 1-1/2 inches shorter than my old one. Upon calling, Patrick said he’d refund me. I went all the way back down there and asked to speak to the owner. He listens to my complaint about his “less than knowledgeable staff” and decided not to refund me at all, and told me to leave! As I walked out, they all LINED UP IN AN OPEN WINDOW TO FLIP ME THEIR MIDDLE FINGERS!!! Not exactly good customer service….
Halcyon Bike Shop LLC