Enterprise Rent-A-Car

Phone: 1-800-261-7331

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Beware of Enterprise Rent-A-Car

I was involved in a car wreck and the insured’s insurance used Allstate, which uses Enterprise. I was assigned an Enterprise car – a mini van — because allstate would not approve anything else I was told. I was in the van for 33 days while my new car was being repaired. | Once my car was repaired, I contacted Enterprise to ask how to return car/get my car. I was told BY THE BRANCH MANAGER JOY M. STEPHENS to take the car to the collision center and they would get the car. – its done “all the time.” I verified this with the Collission Center and was told it was fine. | Dropped rental off at 8:25 am, was told “everything is fine, you are good to go” so I left. FOUR HOURS AND THIRTY MINUTES LATER, I am contacted by Joy M. Stephens that the van now has “damage” and I need to pay for it. No photos. No proof. I asked to see photos, she sent me some crazy looking photos and you can’t even tell what vehicle this is on. | After I refused to pay for the damages, Joy Stephens put the remaining contracted days that were to be paid by Allstate on my personal credit card that was used for the deposit. I never gave her any permission to do so, Allstate had paid for the rental up to this point and was still paying for it. (I called Allstate and confirmed). | Joy Stephens has taken this as a personal attack against me, fraudulentely charged my credit card, reported a bogus and untrue damage claim, and refuses to give me her supervisior name or number to speak to. I am fighting this with my own insurance and every legal avenue I can. | ENTERPRISE WAXAHAHCIE makes untrue claims, they are highly unprofessional, and they need to stop the madness with me. That car was out of my “ownership” for hours – I did not damage their car. I took great care of it while in my possession. Just ridiculous!

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