On 10/24/2016, I went under Window Treatment Specification with Empire via WO VD01378-4757754 for 7 windows; 3 roller blinds and 4 Faux wood. My appointment 1 11/28/2016 the Faux Wood blinds installed; however, I was told they could not find the roller blinds. No follow up from Empire on status of (3) missing blinds. On 12/16/2016 installer installed 3 blinds. The blind in the living room the roller is cut short in the window; however, the blind is covering the window. The blind in the biggest window by the patio roller was cut incorrectly so it had to be re-ordered. Was told Manager would call me back – no call. On 12/13/2016 placed a call into Empire Customer Service to have Supervisor call – no call. On 12/30/2016 installer installed blind that had to be re-made, but the blind still does not cover my patio window. | Called Empire while Installer was present to ask they just make me another Faux Wood blind like the rest in the house – no call from Manager. On 12/30/2016 called Customer Service to find out status of my request. Was transferred to Earl Installation Manager, he never returned call. on 1/5/2017 per Empire blind would be in on 1/13. 1/13/2017 called Empire and advised blind was in. When I spoke with Installer I was advised they re-made the same roller blind that does not work in the window. At this point, I want the 3 roller blinds that DO NOT WORK in my house to be made to the Faux Wood where I had no issue. Also want the recalculate the price, which should be $394.00 credit. For a total owed 1606.00, which I did the financing.
Empire Today LLC