I purchased what looked like a beautiful off the shoulder dress for a special party I am hosting. The dress ended up costing $176.10. I would not have wanted this dress for free. The size was completely irregular. The color, quality, price and description was not equal to the dress received. When trying to complain and return the item they said on their Chat-Line that you had to send a “ticket” to an email address. I did not hear from them within 12 hours as promised, let alone 3 weeks. I used the chat-line again. they kept going round and round with me, telling me to send them an email. They already had every piece of information needed. They would not refund my dress or even mention it. Thank God for my American Express Card’s customer service. I was refunded in full. I feel horrible for the women who tried to buy their wedding dresses here!