DirecTV, LLC

Phone: 1-800-531-5000

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Comments Rating 1 (1 reviews)

DirecTV, LLC

I purchased a house and called the Mover’s Line to set up service to the new location. I was told all fees would be moving fees would be waived. I check my November Statement and noticed that there was a charge for $149 for moving and installation fees. I call Directv customer service only to getvthe run around and being told that only $50 was waived. I was not told about no fee when the appointment was set. I call to speak to another rep and explained my situation that I lost my job and now rely on a disability pension. I explained I could not afford to pay the $294 bill that included the 149 fee. She said I would have to pay the full amount and it would be credited to my January bill. I explained that I cannot pay because I am not willing to the extra fee that was not supposed to be in my bill, it was their mistake and not mine. She laughed it off and said I had to pay the bill. I asked to speak to a manager at which point she hung up on me. I have a limited amount of money for the month, I am not willing to pay that money for their mistake and not have enough money to pay my mortgage and car payment. Directv is a ripoff!

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