I ordered a “free” sample of eye cream because the video I saw on facebook made it look really appealing to try. All I had to do was pay $4.95 shipping. | Today I get a notice from my bank that my balance is below normal. So I checked it online and saw a charge of $89.31 from FAH*PLUSNOWBEAUTY. I called the number 1-844-851-6131 by the transaction and got Dermafi. | I was on the phone with them over 30 minutes trying to get someone to take this charge off my account. First I spoke with Femme who basically just wanted to know about my beauty routine. She kept asking over and over again even after I told her the only thing I wanted was to get the charge taken off my account. | Femme told me her supervior was Catherine but that she was in a conference at the moment. I refused to hang up until I talked to someone who could help me. | So then Sandy gets on the phone and says she is the head supervisor for the day. She refused to refund my money also. I asked for her supervisor. She said her name is Wanda but she’s in a conference right now and can’t come to the phone. I then asked for the Owners name of the company. She said it was illegal for her to give me that information. I told her no it wasn’t and kept pressing her for the name. | That’s when Wanda finally came on the phone and gave me the same song and dance everyone else did. She did offer me 1/2 price on my next shipment though and a VIP gift card which of course I refused. She also wouldn’t give me the owners name. When I asked for the address she wanted to know why I needed it. After being on hold another 3-4 minutes she finally came back and gave me the address. (not sure if it’s real or not, but that’s what she gave me) | They all told me the same thing that what I signed up for was a trial period to use the product and if I didn’t call them back within 14 days I would be charged the full amount of $89.13. First of all, that was not clear anywhere when I placed my order. The product doesn’t work and it looks like a two-year old put the lable on the container.
Phone: (877) 743-1783