94 year old mom wanted me to look over several sets of papers that she had been saving for my semi-annual visit. I discovered two sets of collateral for a “Peace of Mind” policy on her vehicle. She had purchased one in January, and another in July this year. | I contacted Crossroad Auto Group and told them that I wanted to cancel the policy and get a refund. Their initial response was to try a high pressure sales pitch including extending the term of the policy. I told them that I didn’t want to extend, as I already had a policy (the first one) in effect. I faxed them my POA as well as a note to cancel the policy on 8/21 which was inside of the 60 day cancellation policy that was described in the collateral. | The representative then demanded that I send them a letter, which I did – signed by Mom requesting cancellation and refund of the amount specified in the collateral – 95% of the premium which mom had paid in full. | I returned home, but Mom says she hadn’t received anything from Crossroad Auto Group or Liberty STF, Inc. | I decided to call Liberty STF, Inc. and gave them the policy number which the representative told me was cancelled as of 8/26. This date is also within the 60 day time frame for cancellation before they move to a prorated refund. The representative offered to connect me to the “Refund Department”. | The “Refund Department” looped back to Crossroad Auto Group. Surprise! Surprise! I left a message on their answer box, but no return calls. | This really ticked me off, so I sent a fax to both companies giving them until 10/19 for receipt of the refund due otherwise I would start with criminal fraud complaints. | So as I wait out this deadline, I wonder about the first policy that has basically the same collateral. It is sold by AutoAssure, LLC of Plano, Texas, and Adminiatered by Interstate National Dealer Services of Florida, Inc out of Atlanta Georgia. | Anybody know anything I should know about these folks?
CrossRoad Auto Group, Inc.