I processed an insurance claim for my phone through cricket./Asurion. I was sent another device and began having problems while speaking on the phone. After days of not being able to heard I take the phone to Apple to get diagnosed they inform me the phone has a defective speaker and would cost $129 to fix or since it is a replacement device for the insurance. That the insurance company would need to assist me. The insurance company informs me that after 7 days the phone is warranted under the original plan through cricket. Cricket refused to send me to a supervisor. Didn’t give me a name or number just transferred me over to a voice mail. Cricket warranty department team lead Nora agent Id 206258 says they cannot send me another phone because they don’t deal with Apple products that I must go through Apple . She sent me to a voicemail and that’s where the conversation ended.