I was charged a $25 for a declined credit card using their autopay system. My old card had expired and a new card was issued to me., but I had not updated the card in the autopay system resulting in a declined charge. COX, capitalizing on this all too common occurance, has decided to incur an arbitrary and unjustifiable fee on its users to increase its profits while providing no additional service. | This is absurd. I’ve spoken to representatives and after a week the charge has not been redacted. The government needs to look into the business practices of COX. What they are doing is illegal as the case w/ Verizon has already established.
Cox Communications, Inc.