Costco Tire Center

Phone: 469-221-8128

Comments Rating 1 (1 reviews)

Beware of Costco Tire Center

COSTCO TRIES TO WESSEL OUT OF A TIRE TREAD WEAR WARRANTY. | Costco Tires denied tire tread wear warranty insisting that all tire rotations must be completed in their shop. A review of the purchase contract, which the customer agrees to, ONLY binds the purchaser to rotate the tires every 7500 miles. There is no agreement to ONLY have the tires rotated at Costco. | The manager insisted it was their policy to only warranty tires rotated in their shop. I explained that the contract I signed had no statement requiring the tires be serviced only at Costco. | After he was informed that failure to honor the warranty under these terms was a breach of contract did he make calls to the store manager and his district manager. After 90 minutes he finally allowed a credit and I insisted on cash to purchase from another dealer. | (The entire time he was calculating the credit amount he kept lecturing me about store and company policy. I firmly reminded him that the policy means nothing unless the policy is part of the purchase agreement which it is not.)

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