I went to Dr. Cortes for a consultation and it was a complete nightmare experience from just that. I came with a CT scan report to show her my medical history and after spending probably 5 minuted with her in total, she recommended me to do some testing in her office. And then when that was done, I was hustled by her sister who runs the front desk by quoting me some crazy amount of money for a treatment plan that I had no idea what was even involved. She never told me what the treatment exactly entailed and was vague about it all. But they certainly were quick to tell me that I would have to pay $18,000-$20,000! How do you quote that to someone without any transparency? Not only that, she demanded that I get an MRI done and so I decided to do it because I thought at the time that I was getting a discounted rate from what I was being told by her sister, and that maybe she was just very skillful and more about quality over quantity. | However, after I got the the MRI done, she was supposed to get back to me with discussing the results and how we would proceed. Again, AFTER they already quoted me with a price of treatment. However, I had to be the one to chase her down after 2 weeks of trying to get a hold of her. I then asked her once again for trasnparency with the treatment plan and also why I couldn’t submit this to insurance when the insurance said they would cover it. She basically ended up misdiagnosing my condition and said my insurance would not cover anything because my issue is not medical and just cosmetic…despite her seeing a copy of my CT scan that showed exactly what my situation was. She then proceeded to become very irritable and erratic and said she would not be treating me. Now I would be perfectly fine with that because I realized what a nutcase she is, however, I already paid out of pocket for the MRI that she initially requested from me because I needed to reach my deductble first. The doctor who i decided to seek treatment with after, did not even request I needed an MRI. So basically I had to go get an MRI for nothing and pay for it, and that Im not okay with. Overall, this woman is skittish and unbalanced, doesn’t properly evaluate her patients and spends 5 minutes with you, makes you pay a ridiculous amount of money without even diagnosing you properly or giving a breakdown of your treatment plan, runs a chaotic office and is extremely unprofessional in every way possible. Do not see this dentist Dr. Cortes!
Cortes Advanced Dentistry