| I will never do banking or credit card services with Chase again. I purchased a product that arrived defective when we started to use it, and notified the RSE Fabrications immediately of the defects. In short they refused to take it back, and after 3 months of waiting Chase has not given us a permanent chargeback and gave him a credit back for the full amount according to the rep. Chase has never notified us of the reversal and never allowed us to review or rebuttal it. We need the money to purchase a similar product from a different manufacturer, but can’t until we get a refund that is real. | This was an expensive Rock Picker, and for me to spend $4500 on an item and not to work is devistating to me, and for Chase to tie up my funds to find another type machine, in criminal socially. This company does not deserve to exist. I am an old rancher, and don’t have much money, and for them to allow me to charge back this defective and broken item is a castrophe for me. | These guys are scum of the earth. If you can avoid them, as they will disappoint you at some point in time. I got burnt by them this time, but I will not allow a second time. Back to American Express and Discover. Chase you can kiss me where the sun don’t shine.