Cellogica offered a 14 day free trial period, during which time you can return the product if not completely satisfied. The problem with this is they leave out a lot of important information in their terms and conditions. These are just some of the problems I came across with customer service: 1) The free sample they send you is not a trial sample at all, but the actual one month supply they would normally send if someone ordered the product. 2) If you call to cancel the product, customer service will tell you, they will cancel any future orders but can’t refund the $129.00 they already charged on your card because the product has already been used or opened. The price of this product is nowhere to be found. 3) You have a 14 day trial period in which to try their product, but you also have a 30 day money back guarantee if not satisfied. This was never honored by customer service. 4) It is stated in Cellogica’s terms and conditions that their returns are easy and that once they receive your bottle credit can be issued, minus a stocking fee and shipping and handling charges. Trust me when I say their returns are anything but easy, but instead non-existent! 5) They use their own policies as an excuse as to why they cannot refund your money although the terms and conditions state otherwise. 6) I was hung up on twice by customer service while attempting to resolve this issue, and one person was a supervisor. | Something needs to be done to make sure customers are able to get their money back, and are never treated the way I was treated again!!!