My son contacted CBS Interactive to renew our subscription with this company on CBS All Access through two $25.00 gift cards that I purchased. The problem is that the subscription is $59.99. When he called the company on October 8, 2019, he was told that he cannot use his debit card on file to make a ten dollar payment but they would charge an additional $59.99 on top o f the two gift cards that were submitted for $50.00 which totalls $109.99 for a year subscription. | This is fraud and not as advertised on line. I decided to contact CBS Interactive and spoke with a representative named JP at 10:11pm who was rude, ignored me, chastised me, spoke over me, pretended that he could not hear me and kept typing lies into his computer while I was speaking that I was breaking up on a home phone. | Each time I asked to speak with a supervisor, I was ignored. Eventually the call was disconnected and I found out that he canceled my account. I called back again and was on hold for another hour until someone picked up the phone. So let’s recap, my son was on hold for over an hour, I was on hold for an hour to speak to rude JP, then I had to call again and hold on for another hour. | When I finally spoke to Denise – Supervisor, she tried to offer me two months of free service for the blatent abuse that my son and I tolerated from her subordinates, yet the phone call is monitored for quality assurance, Yeah Right! | I was not interested and asked for my money back. I’m not sure that I will receive it because gift cards amounts are non-refundable according to Denise. Buy another channel from a reputable company and not CBS! Buyer beware.
CBS Interactive, Inc.