CarHop

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CarHop

About a year ago i purchased a 2004 dodge neon sxt from carhop. Everything seemed fine the first day i had it but the second day my engine started knocking. With it being saturday night the dealership was already closed so i went in first thing on monday. When i got there i spoke with a woman and calmly explained the situation and that i had bought the car a few days prior. She stated “we can only repair the car under warranty if it effects the drivability of the vehicle or the safety of the driver” immediately setting me off. Calmly i stated that what happens when my car throws a rod while im on the interstate during rush hour? If i manage to get to the side of the road without being hit i cound still be hit by people flying by. Does that effect the drivability of that car and my safety?” She was completely shocked and didn’t know what to say. I told her to think before opening her mouth and asked what they were going to do about it. She sent me to one of their repair shops where the mechanic told me it was completely normal for the engine to make that noise. Needless to say i went back the next day to speak with the saleslady who i had originally bought the car through She sent me to their other mechanic where he told me that if i heard knocking it was not normal but the ticking sound that he was hearing was common for the type of engine in the car. He also stated that normally he would do a full diagnostic on the car to see if there was a problem but carhop would not authorize it unless the car would was not drivable The mechanoc did however change the serpentine belt on it because it had chuncks missing from it. I asked tori if i could just give the car back and she said i could but i wouldn’t get my deposit back, or at least not all of it because i had gotten some use from the car so i decided to stick it out. The car began having problems accelerating and had almost no power to it when going uphill. I got the car at the end of april amd at the beginning of September the engine blew The shop had my car for a month, and not because of their negligence. Car hop had hunted down the cheapest engine they could find and had it shipped to them which took 3 weeks I called the uac which i had to deal with rude employees and a supervisor actually hung up on me before i even spoke with him Finally i got ahold of a supervisor and told her how unhappy i was and how much money i was out because i bought a vehicle from them and that i was paying for a car i havent even had for a month She postponed my car payments for a month but that was it My engine is now knocking again and they will not do anything about it till it blows and if it does im dropping off the keys and walking away No one should ever buy a vehicle from them. They are overpriced junk cars and they are a horrible company.

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