In 2010 I had Campbell Appliance, Heat & Air , Inc. install a new hot water heater and new Central air system. Campbell appliance offered to register our warranty ith Carrier and as we found out later when we needed the warranty coverage, they did not register our warranty as promised. Campbell, over the period of time the unit as failing e spent money with them on replacing the expansion valve, 3 times! Also the coil twice and still the unti failed to cool. We had problems with this equiptment over and over for several years, from 2011 to 2017. We found Campbell had not registered our system ith Carrier so we had no warranty to help us at all. We had another company Austin AC Express come out and evaluate our system. The first thing they found was the system was “mismatched”, Campbell had installd a 2 1/2 ton compressor and a 2 ton coil plus a 5 ton furnace! The AC compressor and coil were highly underpowerd for our home of over 2,000 sq.ft. | They even sent out an installer to put spray foam inside the wall to insulate the Thermostat! Who does that? I’ll tell you | a dishonest business trying to cover up what thy had done! Also the spray foam ” their installer” put in the wall fell to the bottom inside the wall, exoanded and pushed out and broke th sheetrock in the bathroom which was behind the wall with | the Thrmostat. Campbell offerd to have th sheetrock replaced but I told them I ould do the replacing as I didn’t trust thm to do a good job or to do mor damage. At my expense I bought the materials and completed the work and repair needed. We have them scheduled for small claims court Oct. 3 , 2017. If anyone out there has been ripped off by this company, I hope you will show up as a witness for us at Prescinct 3 in Austin, Tx. Also someone out there, knoledgable in AC systems woud help us greatly as this company already has an attorney on thir payroll 24/7 and we a the little guy can’t find an attorney to take our case as ” it’s not profitable to them to do so”! This is what we the consumers in this country have to put up with and like it or lump it! Thse companies think they can do what they want to the consumer because they have the money and attornys to get by the dishonesty! This company also has 51 complaints against them ith the BBB of Austin and only 10 out of the 51 have beeb settled to the consumers satisfaction! As you can see there is already a rip off report on this company at this site.I strongly suggest you as consumers stay far away from Campbell Heat & Air, Inc. of Austin, TX. Thank you for your time.
Campbell Appliance Heating and Air, Inc.
Phone: (512) 219-0383