| I rented a car at Airport Budget rental Car Company in Cancun Mexico. Upon picking up the car, and after they had done their supposed inspection, I noticed the right front tire was almost flat. I called this to their attention and told them I wanted a different car. They refused to exchange the car and instead only added air to the tire. I took delivery of the car in protest. Later during a road trip from Cancun to Merida, which is about a 3 hour drive, that same tire blew out in the highway. After putting on the spare tire and continue on our way, a few miles down the road, the car began to shake until it blew another tire on the right rear of the car. This left me stranded on a very dangerous stretch of highway with my three young daughters’ ages 16, 16, and 15. This also caused us to lose our day trip to Merida since we had to jump through several hoops and wait for hours to be able to get towed into the nearest Budget agency in Merida Yucatan, where they were kind enough to exchange the vehicle. | Upon arriving to the airport to return the vehicle at the end of our trip I requested to speak to a manager and I was told that he was unavailable, and they did not know when he would be available. I was stonewalled. Also, that there was no one else present with the authority to listen to my complaint, as i was demanding a discount for all of my troubles due to their negligence and lack of proper maintenance of the vehicles. They not only denied me access to a manager, but they also overcharged me much more than the amount that was stated amount in my Priceline.Com reservation. This car agency is not only a very bad place to rent your car. It is also a danger to the public’s safety due to their negligence and lack of proper preventive maintenance of their vehicles. I will post this same review on as many travel site online as I possibly can, as well as dispute the charges with American Express.
Budget Car Rental Cancun Mexico