Boost Mobile

Phone: 1-866-402-7366

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Comments Rating 1 (1 reviews)

Boost Mobile

I purchased my phone & service in June, less than 2 months ago in California and reside in Arizona. I have all my contact information on file for the account under my name. I originally started on a family plan, but after the 1st month we split the account into individual phone plans, and my information was still listed on my account as the owner. One morning, I got a text message that stated my account pin was updated. I contacted them but and told them I did not make such changes to my account, and they were able to verify my identity with all my other information on file. | I then, updated my account pin, and changed my telephone number to avoid it from happening again. Less than a day later, the same issue happened. This continued, nearly 5 new numbers in less than 2 weeks. The representatives were not helpful, and even the supervisor wasn’t much more help. They told me on 2 separate occasions that they were opening a case and would contact me to provide them with documentation to verify my identity. They still have not contacted me. They said they would leave a message if they didn’t get an answer, but no contact has been made to me from them except once. | I constantly had my phone service temporarily suspended and pin changed which were not done by me. The female representative that called me informed me that my service would be reactivated and helped me change my pin. She advized me that by changing my number and pin would prevent the unauthorized changes to be made any more. I did that multiple times prior to her telling me that, yet it still occurred. | Now my pin and number were changed, and they are telling me if I don’t know my pin they can’t get me into my account or help me, and even though I’ve had the phone the entire time, the temporary suspension cannot be removed without my pin. I just received an email from my Boost insurance informing me of something new- That a replacement phone was being sent to me. I did not order a replacement phone, and with the tracking number they provided me in the email, the new replacement phone is being shipped to somewhere in California. | This company is the worst of all phone providers because they don’t care about privacy or the clients security. The representatives have a section when they take calls that could explain details or extra precautions for allowing access to the account. I asked them if I could give them a secret word, that needed to be provided as well before access to my account was allowed. That doesn’t take any extra time to put that in their notes section and follow when they have notes like that. All the fraud to my account and inability to even use my phone and have continous service without the problem of changing my number multiple times in a few short days. They don’t offer any kind of reimbursement for such poor security with my service and account, proving again they fail to care about the customer’s satisfaction with service. I’ve paid 2 months of service for a phone which I never was able to use for a continous 24 hours without my security being breached and service failing. | I suffered personal losses, and was in distress during these times where I needed a phone but the phone wouldn’t allow me to call. I was able to phone 911, but they never showed up because the phone was suspended right after I hung up with the emergency operator that they couldn’t track me with a non-working device.

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