I purchased a new couch from Bobs in January 2014. Within weeks we noticed that the frame of the arm rests had cracked inside the couch and mad a horrible sound everytime you touched it. I called Bobs to report and a tech came out and determined that it could not be fixed. Bobs would not replace the couch claiming the damage was not a factory defect but rather miss use of the arm rest on our part. Apparently armrests are not made for and weight to be put on them. A policy they could not provide in writing when I asked for it. I could not file a claim using the good proof until the 1year factory warranty pasted. I waited the year and called back to make a claim with Guardian. | I was denied the claim because the damage was not an accident. What??? How is this not covered.? The goof proof brochure clearly states that frames are covered. Again I was told that it was our misuse that caused the damage. As I do more research into this I see that this company does this scam over and over. I am disgusted with Bobs, their poor products and deceitful business practices. I paid over $1000 for this couch and I expected it to last a few years at least. One month I got! And I bought the good proof additionally which was just a scam all together. I looked up this issue and I am not the only one who had the same problem with the arm rests either or been denied a good proof claim on bogus reasons. How has there not been a lawsuit already? Or has there? I will NEVER purchase anything from Bobs again.
Bob's Discount Furniture
Phone: (203) 337-5100