I ordered my “free” trial sample of the “BEAUTE Wrinkle Cream” and “BEAUTE Wrinkle Reducer on 5/7/17, and paid $3.95 and $4.95 for shipping. On 5/10/17, I received my 2 products. | On 5/27/17, my husband noticed on 5/23/17, our credit card was charged for 2 products – GLAMOURSKINSERUM-$89.95 and EGRTS56*GAISRADIANT-$99.95. | I called Customer Service (PH# on website) and spoke w/ “Alex.” I explained that I did not order any additional products, nor did I authorize any payment. Per Alex, he said I did not call wthin 14 days to cancel my order, thus I would be charged for the products and it was on its way. I asked that my account and any additional orders be cancelled. He agreed to cancel my account, but tried to offer me deals to try the product for a few more months. He said I woud receive an email showing the cancellation of all future orders. I did receive a confirmation email a short while after. | I reluctanly accepted the fact that the product was on its way and I would have to pay/eat the cost of $89.95 & $99.95. | Today is 6/10/17, and I still have not received the products, so I decided to call Customer Service to follow-up. I looked on the container and called the number that was listed (844)-388-3475 and spoke w/ Sergio. I explaind to Sergio that I did not receive the products and would like my credit card credited for the amount of the 2 products. He confirmed that my account and all future orders/products had been cancelled. I acknowledged that I did receive the email confirming the cancellation, but I have not recieved that product that “Alex” had stated was on its way. Sergio, stated that he would send me another email showing that my account was cancelled (gave me this reference #180411). I again asked for my credit card to be credited for the 2 products that was charged, but did not receive. He explained that because I did not call to cancel my order within 14 days, I would not be getting any future orders, but he was unable to refund me for the 2 products (that was suppose to be on its way, but never received). I then asked to speak to a manager, of course there was no manager available. He kept saying the manager and everyone above would tell me the same thing he is telling me. I kept insisting on speaking to a manager, then he said there would be 1-2 managers available on Monday, 6/12/17. I asked for a name of the manager that would be available, he said he was not sure. | After hanging up with Sergio, I began to read other complaints and finally understood what Sergio meant by not being able to credit me back. Because I did not call to cancel within 14 days, I would be charged $99.95 & $89.95 for the 2 products I received under the scam that I was receiving a “free sample.” Yes, my account/future orders was cancelled, however, I got caught/scammed into paying for 2 items I ordered under the guise of being “free.” | I don’t know or think my bank would be able to cancel/deny the charges since it’s been awhile. But, I would like to know if this company can be held accountable for this atrocious scam they are running.
Beauty Wrinkle Reducer